Privacy Policy
This Privacy Policy explains how Sharon & Kylie Brisbane collects, uses, stores and protects your personal information when you visit or make a purchase through sharonandkyliebrisbane.com.
By using our website, you acknowledge that your personal information may be collected and used in accordance with this Privacy Policy.
Information We Collect
When you visit our website, contact us or place an order, we may collect information such as:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and transaction details
- Payment confirmation information
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
We only collect information that is reasonably necessary to operate our store, process and fulfil orders, improve our website, prevent fraud and provide customer support.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer service enquiries
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Detect and prevent fraud, misuse or security issues
- Send marketing emails when you have subscribed or otherwise consented
- Comply with applicable legal, accounting and tax obligations
Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce platform that enables Sharon & Kylie Brisbane to sell products and services through our website.
Your personal information may be stored and processed through Shopify’s data storage systems, databases, applications and supporting services.
Payments
Payments are processed securely through trusted third-party payment providers.
Sharon & Kylie Brisbane does not store your complete credit or debit card details.
Depending on the payment method selected at checkout, your payment may be processed through credit card networks, Apple Pay, Google Pay, Shop Pay or another payment service made available through our checkout.
Payment providers may collect and process your information in accordance with their own privacy policies and terms.
Sharing Your Information
We may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These third parties may include:
- Shopify
- Payment processors
- Shipping and delivery carriers
- Suppliers and fulfilment partners
- Customer support service providers
- Email marketing platforms, when you subscribe
- Website analytics, advertising and performance tools
- Professional advisers or authorities where required by law
We only share information where it is reasonably necessary to process orders, deliver products, provide customer support, improve our services or comply with legal requirements.
Direct Supplier Fulfilment
Some orders may be shipped directly by our suppliers or fulfilment partners, including suppliers located outside Australia.
To fulfil and deliver these orders, we may need to provide the relevant supplier or fulfilment partner with information such as:
- Your name
- Shipping address
- Contact details
- Order details
- Delivery instructions, where applicable
We only provide information that is reasonably necessary to process and deliver your order.
International Data Transfers
Some of our suppliers, technology providers, payment providers or other service partners may be located outside Australia.
As a result, your personal information may be transferred to, stored in or processed in another country.
Where this occurs, we take reasonable steps to work with reputable providers and ensure your information is handled appropriately.
Marketing Emails
When you subscribe to our mailing list or otherwise provide consent, we may send you information about:
- New arrivals
- Special offers
- Sales and promotions
- Product recommendations
- Store news and updates
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or by contacting us at:
Info@sharonandkyliebrisbane.com
Unsubscribing from marketing emails will not prevent us from sending essential messages concerning your orders or customer service requests.
Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- Operate the website and checkout
- Remember your preferences
- Maintain your shopping cart
- Analyse website traffic and performance
- Understand how visitors use our website
- Support advertising and marketing activities
- Help prevent fraud and security issues
Some cookies are necessary for the website to function correctly.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of our website.
Data Security
We take reasonable administrative, technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting information over the internet or electronically storing information is completely secure.
We use established platforms, secure payment services and trusted service providers to help protect your information.
Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Provide our services
- Process and manage orders
- Handle returns, refunds and customer enquiries
- Comply with legal, tax and accounting obligations
- Prevent fraud and security incidents
- Resolve disputes
- Maintain appropriate business records
When personal information is no longer required, we may delete or anonymise it where reasonably possible and legally permitted.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent for certain uses of your information
- Object to or restrict certain types of processing
- Unsubscribe from marketing communications
To submit a privacy request, contact us at:
Info@sharonandkyliebrisbane.com
We may need to verify your identity before processing your request.
Third-Party Links
Our website may contain links to websites, applications or services operated by third parties.
Sharon & Kylie Brisbane is not responsible for the content, security or privacy practices of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and services are not intended for children who are unable to legally enter into a purchase agreement.
We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.
Any changes will be published on this page. The updated policy will apply from the date it is posted.
Contact Us
For questions, concerns or requests relating to privacy or personal information, please contact:
Sharon & Kylie Brisbane
Email: Info@sharonandkyliebrisbane.com
Website: sharonandkyliebrisbane.com