Returns and Refund Policy
At Sharon & Kylie Brisbane, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through sharonandkyliebrisbane.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order or something is not quite right, please contact us within 30 days of receiving your order.
To submit a return request, email us at:
Info@sharonandkyliebrisbane.com
Please include:
- Your full name
- Your order number
- The email address used to place the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any other relevant information that may help us assess your request
Our customer support team will review your request and provide the next steps.
Return Approval
Please do not return any items before contacting us.
All returns must first be approved by Sharon & Kylie Brisbane via email.
Once your return has been approved, we will provide the appropriate return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Return Shipping Costs
For change-of-mind returns, size exchanges or items that are no longer wanted, the customer is responsible for all return shipping costs.
If the approved return address belongs to one of our suppliers in China, the customer is responsible for arranging and paying for shipping to that address.
We strongly recommend using a tracked shipping service. Sharon & Kylie Brisbane cannot verify or complete a return until the returned parcel has been received by the supplier or designated return location.
Return Tracking Requirements
For an approved return, the customer must provide valid tracking information for the returned parcel.
A refund can only be processed after the returned item has been received and confirmed by the supplier or designated return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may be unable to process the refund.
Condition of Returned Items
To be eligible for a return, the item should be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with its original tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change-of-mind returns, including:
- Gift cards
- Final-sale items, where clearly stated
- Personal-care or hygiene-related items
- Items that have been worn, washed or used
- Items returned without prior approval
This does not limit or exclude any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Info@sharonandkyliebrisbane.com
Please include your order number, a detailed description of the issue and clear photographs of the item and its packaging.
We will review the matter and work with you to determine an appropriate solution.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Australian Consumer Law
Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian law.
Refund Processing
Once your returned item has been received and inspected, we will notify you by email.
If your refund is approved, it will be issued to the original payment method used for the order.
Please allow additional time for your bank, card issuer or payment provider to process and display the refund.
Exchanges
Depending on the circumstances and product availability, we may offer an exchange or another appropriate solution.
To request an exchange, contact us at:
Info@sharonandkyliebrisbane.com
We will review your request and inform you of the available options.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
Info@sharonandkyliebrisbane.com
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible.
Contact Us
For questions regarding returns, refunds, exchanges or order cancellations, contact us at: