Shipping Policy
At Sharon & Kylie Brisbane, we want every order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through sharonandkyliebrisbane.com.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this period, we review your order, verify the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary due to circumstances such as:
- Carrier delays
- Customs inspections
- Peak sale periods
- Public holidays
- Incorrect or incomplete address details
- Circumstances outside our reasonable control
Direct Supplier Shipping
In some cases, Sharon & Kylie Brisbane ships products directly from our trusted suppliers.
This allows an item to be sent directly from the supplier to the customer instead of first being delivered to us and then forwarded.
As a result, some parcels may be dispatched from an overseas location, including China.
We use this fulfilment model to reduce unnecessary handling and help move orders through the shipping process as efficiently as possible.
Shipping Carriers
We offer free shipping throughout Australia.
Depending on the product, supplier location and delivery address, orders may be shipped using Australia Post, local delivery providers or international shipping partners.
When tracking is available, the tracking details will be sent to you after your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia unless otherwise stated during checkout.
Incorrect Shipping Details
Please check that your shipping information is complete and correct before placing your order.
If you notice an error in your delivery address, contact us as soon as possible at:
Info@sharonandkyliebrisbane.com
We will do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the shipping address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Info@sharonandkyliebrisbane.com
Please include:
- Your full name
- Your order number
- The email address used to place the order
We will review the available order and tracking information and assist you with the appropriate next steps.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you have not received it, please first check with:
- Other members of your household
- Your neighbours
- Your local post office
- The delivery carrier
If you are still unable to locate the parcel, contact us at:
Info@sharonandkyliebrisbane.com
We will review the situation and assist where reasonably possible.
Questions
For questions regarding shipping or delivery, please contact us at: